terms & conditions

Last Modified July 3, 2020

Cancellations & Refunds

Classes may need to be canceled if enrollment is low, due to an emergency, or if the site is officially closed due to bad weather. We often hold courses open until 24 hours before the first class meeting. If a class is cancelled, we will make every effort to call you, so be sure to list both day, evening and message phone numbers (with area code) when you register. You are also welcome to contact us to confirm class status. In the case of a cancellation (not due to bad weather), you have the option to receive credit, transfer to another scheduled class or receive a refund.  Refunds are received by check or credit card depending on how you paid. Please allow up to 30 days for refund process.

In the event any cooking class is canceled due to environmental factors outside the Wynton’s World Cooking School’s control, i.e. weather, health pandemic, Acts of God, etc. Wynton’s World Cooking School will make its best effort to make-up any canceled class. If the disruption becomes significant and the class cannot be made up, Wynton’s World Cooking School may issue a credit, which can be used within one year.

Inclement Weather: In the case of bad weather, please call us at 919-694-5188 for details on your specific class. There are no refunds. All cancelled classes will be rescheduled or given class credit.

Scheduled Cooking  Classes

Classes are like theater tickets: the show must go on. Due to the availability of ingredients, sometimes the chef must substitute recipes in class or, because of time constraints, not every recipe scheduled is prepared. Although we make every effort to accommodate our course description, we reserve the right to make changes to make sure your course meets its ultimate goal of enjoyment. We provide the class with written recipes, some chefs cook straight from their heart and head, in which case we provide plenty of paper and pens. For participation classes, we recommend appropriate attire and closed-toe shoes. Items in the kitchen can be very sharp and very hot, so please be careful when cooking. Unless noted in the class description, food cannot be taken from our premises.

  • Full Refund: Any time class is cancelled by Wynton’s World.
    • If you purchased using a gift certificate, you’ll be credited on your account.
    • If you choose to credit the amount towards a future class, you have 6 months to use it from the date of the original class registration. The credit must be used and course taken completed within the 6 month period. If not used during this time your credit will be forfeited.
  • Full Refund: Withdrawal 7 days before class begins.
    • If you purchased using a gift certificate, you’ll be credited on your account.
    • If you choose to credit the amount towards a future class, you have 6 months to use it from the date of the original class registration. The credit must be used and course taken completed within the 6 month period. If not used during this time your credit will be forfeited.
  • No Refund / Full Credit: Withdrawal within 7 days and before 48 hours. Cancelled due to inclement weather
  • No Refund / No Credit: After 48 hours and/or no appearance at class.

Local Food Tours

Tours are held rain or shine. You should dress appropriately for conditions and wear comfortable footwear. If there’s inclement weather, we’ll have access into many of the restaurants on the tour. In the rare case where severe, dangerous weather conditions are expected, the tour may have to be cancelled and rescheduled. No refunds. Exchanges or rescheduling allowed up to 7 days prior to the scheduled tour and we are able to fill your place on the tour.

ServSafe Training

Wynton’s World reserves the right to reschedule  any training or exam due to class size, sickness, inclement weather or unforeseen circumstances.   Wynton’s World  reserves the right to combine classes in order to meet class minimums within a 60 mile radius of the class that the person has registered.  If the class has been re-scheduled, your registration will be moved to the next class in your area in 60 days and you will be notified by email three (3) calendar days prior to the class which was re-scheduled.

  • If an attendee needs to reschedule prior to five (5) calendar days they may attend any class that Wynton’s World holds any time up to 12 months with no extra cost.
  • If participant needs to reschedule  under five (5) calendar days, there will be a $50 rescheduling fee charged in addition to the $25 class fee to attend the class.  The $75 must be paid prior to the class date.
  • No refunds/credits will be given for missed or participant cancellation. If participant does not attend the scheduled/rescheduled training or exam, no refunds/credits will be given for missed or participant cancellation.

Late Arrivals: Please arrive on time. Late arrivals, 30 minutes after the start time of the class, will be turned away. Your agency will be charged the full fee of the class.

Special Events (private parties, team building, birthday parties, lunch & learn or custom workshops)

When you reserve one of our kitchens for an event, full payment is required at the time the reservation is made. If you cancel at least 30 days prior to the event, your payment will be refunded. If you cancel within 30 days of the event, all monies paid will be forfeited unless the kitchen is booked for another event. You can postpone your event to a later date (One-Time Only and must be completed within 6 months), however, you won’t be eligible for a refund or a third postponement if you can’t attend.

Catering Events

An initial 50% deposit (25% non-refundable) of the final total costs is required to contract the caterer for the event. Your deposit also guarantees that we will not change any of the prices on you, no matter how far in advance we are planning. This way, you can plan your budget and not worry about it changing on you. Final guest count and payment are due 10 days before your event. A correct count and final payment allows us to place timely orders with our vendors, thus ensuring that only the freshest ingredients are used for your event. The final guest count can be increased at any time, including the day of the event. Cazuela Catering will simply charge accordingly. However, once final count is given, should that number drop below 15% of the original estimated count, Cazuela Catering reserves the right to increase the price per person. For example, if the client gives an estimated guest count of 100 guests, but later changes that number to 50, the client is still responsible for the head count of 85. Cazuela also reserves the right to increase menu price per person if initial count falls below 15%.

Upon cancellation of the caterer’s services within 31 days of the planned event date, a full refund of the deposit will be supplied minus 25% non-refundable. If the caterer’s services are cancelled within 11 to 30 days of the event, 50% of the deposit will be refunded minus 25% non-refundable . If cancellation notice is given less than 11 days before the event, no refund of the deposit will be supplied.

Final payment is due 10 days before the event. If final payment is not made by the 10-day deadline, Cazuela Catering will only accept a money order or cash for payment of the event. If payment is not received 5 days prior to the event, cancellation will occur and contract will be voided.

  • A $10/day late fee will accrue if payment is not received by the 10 day prior to event deadline.
  • Returned checks will be charged a $25 service charge and Cazuela Catering will only accept cash or money order for the client’s remaining balance.
  • If payment is not received within the outlined timeframe, all contracts are void and service will not be provided for the event.

Summer Camps

To cancel a summer camp registration, you must send us a cancellation request via email. The school will not accept cancellations by voicemail, NO EXCEPTIONS. The following cancellation/refund policy applies:

  • Prior to March 1 (100% Refund)
  • Between March 1 and April 1 (50% Refund)
  • Between April 1 and May 1 (25% Refund)
  • After May 1 (0% Refund)
  • Absence(s) from camp will not result in a refund of fees.

There are no make-up classes for any missed days. We do not offer any prorated rates if you know you will miss any days. A $25.00 Administration Fee will be charged for any changes to camp registration (e.g., switching weeks of camp, replacing one camper with another, etc.). WE MAKE NO EXCEPTIONS FOR ANY REASON. When you ask us to make an exception, we will remind you of this policy which is clearly posted on the website. If you have any questions, please don’t hesitate to contact us. We’ll be glad to answer your questions!

Gift Certificates

Wynton’s World, LLC Gift Certificates expires after one year. Gift Certificates are redeemable for classes, merchandise and travel offered on any Wyntons World websites. Wynton’s World, LLC reserves the right to cancel Gift Certificates obtained illegally. Wynton’s World, LLC is not responsible for lost or stolen Gift Certificate. All Gift Certificate sales are final. Wynton’s World, LLC may modify terms from time to time as required by law. NOTE: Gift Certificates are not redeemable for cash or application fee, nontransferable and nonrefundable. Void after expiration date. No extensions on expiration date.

**PAYMENT OF ANY COURSE,  TRAINING OR PROGRAM CONSTITUTES YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS SET OUT HEREIN.**

International Travel & Tours

Payments, Changes, Cancellations & Refund Policy:

In order to confirm your reservation an upfront deposit of $500.00 of the trip total per person is due during the reservation process. Deposits are nonrefundable and not included in any discounts. Payment in full is required 120 days before departure.  Payments not received on time are considered late and carry an additional fee of $150.00 per person. All payments within 14 days of departure must be certified or they will not be accepted. If payment is not received at the due date, Wynton’s World will understand that if you desist from reservation and keep the deposit as cancellation expenses. Wynton’s World will strictly adhere to its cancellation policy and cannot make exceptions. In the event you cancel your trip you will compensate the agency for management expenses in the following way depending on cancellation notice:

  • 120 + days prior to departure $500.00 deposit
  • Between 120 and 90 days prior to departure, 75% of total price
  • Less than 90 days, 100 % of total price

You may change from one tour to another if there’s space available. Your deposit will transfer to the new tour. However, there’s a $100 change fee. You will also forfeit any discounts or promotional savings that were applied to the original tour. A new summary of purchase will be calculated with all adjustments within 24hrs of a written confirmation of tour change.

Domestic Travel & Tours

Payments, Changes, Cancellations & Refund Policy:

In order to confirm your reservation an upfront deposit of $250.00 of the trip total per person is due during the reservation process. Deposits are nonrefundable and not included in any discounts. All payments within 14 days of departure must be certified or they will not be accepted. If payment is not received at the due date, Wynton’s World will understand that if you desist from reservation and keep the deposit as cancellation expenses. Wynton’s World will strictly adhere to its cancellation policy and cannot make exceptions. In the event you cancel your trip you will compensate the agency for management expenses in the following way depending on cancellation notice:

  • 120 + days prior to departure $150.00 of total price.
  • Between 120 and 90 days of departure, 75% of total price.
  • Less than 90 days, 100 % of total price.

You may change from one tour to another if there’s space available. Your deposit will transfer to the new tour. However, there’s a $50 change fee. You will also forfeit any discounts or promotional savings that were applied to the original tour. A new summary of purchase will be calculated with all adjustments within 24hrs of a written confirmation of tour change.

Tour quotes do not include airfare to/from the trip start point unless noted on the itinerary. Availability cannot be guaranteed until booked. We will exercise best efforts to book hotels per the itinerary, however, in busy seasons and with client bookings made within 90 days of tour date we may be forced to offer substitutes.

All Travel & Tour Conditions

Wynton’s World is not responsible for expenses incurred in the eventuality of cancelled trips, such as airline tickets. Nor are not responsible if the client arrives late at the designated place and time of departure.

All personal withdrawals/Cancellations must be made in writing and submitted to Wynton’s World Tours.

We reserve the right to cancel a tour if the number of reservations is not large enough to operate without a loss. In that case Wynton’s World will give the choice, 15 days prior to departure, to either being fully refunded or accepting a group surcharge and continue with your tour.

There will be no refunds for any unused portion of the tour decided by the client or if he/she arrives late at the designated time and place or leaves a tour early.

Wynton’s World Tours will revert on the client those economic consequences caused by cancellation of any services not given during the tour, if this was clearly explained in the publicity of the route or was clarified when making the reservation.

Change of hotels or services: Wynton’s World Tours reserves the right to modify itineraries and/or substitute services, hotels, restaurants or wineries of equal quality, according to availability.

Guests must provide a signed “Release of Liability and Assumption of All Risks” prior to trip departure to be permitted to join the trip.

Travel Insurance Protection:

We highly recommend you purchase a Travel Insurance to prevent cancellation charges in case of illness, accident, or other situations causing you to cancel your holiday. We count on our clients to be physically healthy; however we require that you have a Medical Insurance covering full medical expenses, personal accident, accidental loss, public liability and damage to property, before joining us on a culinary tour. However, you do have the option of signing a waiver. We accept no responsibility for these items.

Travel and Health Documents for U.S. Citizens

A valid U.S. Passport is required for international travel. Some countries also require a visa or tourist card. Be sure to check requirements at time of booking and at least 2 weeks before departure. Consult your local health service or physician for recommended immunizations. Passports, visas, tourist cards and health certificates are the traveler’s responsibility.

Physical Disabilities

Any disability requiring special attention or treatment must be reported to Wynton’s World Tours when the reservation is made. Any person who cannot travel independently or who needs any form of assistance must be accompanied by a companion who can ably attend to the person’s specific needs.

Luggage & Airline

Checked baggage allowance varies by airline and destination. It is the passenger’s responsibility to contact the airline or booking agent for their specific flight limitations. One carry-on bag is allowed. Domestic flights within Central and South America limit weight to 25-50 lbs. per person depending on destination. Wynton’s World Tours accepts no liability for loss or damage to luggage. Baggage insurance is recommended and is available through Wynton’s World Tours.

Items Not Included

Food and beverages (unless specified), optional activities, excess baggage charges, baggage handling, and gratuities to guides, etc. are not included. Hotel tourist tax and foreign airport departure tax (MAY NOT BE INCLUDED AND ARE PAYABLE IN CASH AT THE AIRPORT ON YOUR DAY OF DEPARTURE).

Limitations of Liability

The responsibility of Wynton’s World Tours is strictly limited. Wynton’s World Tours organizes, promotes and sells tour programs using independent ground operators, hotels, airlines and other suppliers (collectively, “Suppliers”). We do not own, operate, manage, control or supervise these suppliers and therefore we cannot be liable for any acts or omissions, including any negligence, gross negligence, or reckless or willful acts, on their part. By utilizing the travel services of the suppliers, you agree that you will look to such suppliers for any accident, injury, property damage or personal loss to you or to those traveling with you, and that neither Wynton’s World Tours nor any representative of Wynton’s World Tours shall be liable. Without limitation, Wynton’s World Tours is not responsible for acts of God, equipment failures, vehicle accidents, illness from food or otherwise, detention, assaults, theft or criminal activity, annoyance, delays, epidemics, quarantine, strikes, failure of any means of conveyance to arrive or depart as scheduled, civil disturbances, terrorism, government restrictions or regulations, and discrepancies or changes in transit or hotel services over which it has no control. Reasonable changes in the itinerary may be made by Wynton’s World Tours or its suppliers where deemed advisable for the comfort and well-being of the passengers. On advancement of deposit to Wynton’s World Tours, the depositor therefore agrees to be bound by the above recited terms and conditions.

Travel Advisories/Warnings: It is the responsibility of The Traveler to become informed about the most current travel advisories and warnings by referring to the U. S. State Department’s travel website at www.travel.state.gov/ or by phone at 1-888-407- 4747. In the event of an active State Department Travel Warning or CDC health risk (threat) against travel to the specific destination location(s) of the trip, should The Traveler still choose to travel, notwithstanding any travel advisory or warning, The Traveler assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.

**PAYMENT OF ANY TOUR CONSTITUTES YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS SET OUT HEREIN.**


Local Travel

Cancellations made three days or more prior to your trip date will result in a $5.00 per person cancellation fee. Cancellations or transfers made less than three days before the trip date will result in a $50.00 per person cancellation fee. There will be no refunds for no-shows. No exceptions. Wynton’s World Tours reserves the right to cancel a trip at any time. If we cancel a trip, you will receive a full refund or be allowed to move to another day with no penalty.

Culinary America Program

Payment of Fees: All students must have paid in full at least 40 days before arrival. Program, accommodation or airport transfer details will not be confirmed until all fees have been paid in full.

  • Registration Fee: The $150 fee is non-refundable.
  • Accommodation Fee: The $150 fee is non-refundable.
  • Payment Plan Fee: The $50 fee is non-refundable. (if chosen)
  • Bank Transfer Fees or Credit card processing fees: non-refundable.
  • Courier Fees: (refundable prior to sending)

Tuition, Insurance and Airport Transfers:

  1. Where cancellations are received in writing at least 40 days before the program start date, program and any airport transfers arranged will be refunded less non-refundable items and bank and payment processing charges, if any.
  2. For cancellations received in writing less than 40 days before the program start date but before the first day of the program, students will be charged 50% of program cost and any airport transfers arranged less non-refundable items and bank and payment processing charges, if any.
  3. For after arrival, in no case money will be refunded once the program has started. Deposits and fees are not transferable from person to person. Students are advised to take out cancellation insurance with their local provider in case they need to cancel their program within 40 days of the start date, or while they are in the program.
  4. Two business days’ notice is required for any changes to the airport transfer reservation. Failure to notify Wynton’s World of any such changes may result in a failure to be picked up and/or loss of airport transfer fees.

Approval to Use Photos & Printed Material:

I understand that Wynton’s World may take my photograph or ask me for written statements during studies which may be used for promotional or marketing purposes in the future. I grant Wynton’s World, and its affiliates, the right to use my first/given name, country of origin, photograph and written statements for any commercial use.

Loss / Damage: Wynton’s World is not responsible for the loss or damage of any personal belongings brought onto the premises or into accommodation; students are encouraged to have sufficient insurance coverage in the event of loss or damage and to ensure the safe-keeping of their belongings at all times.

Visas, Permission to Travel, and other travel documents:

  1. A student visa (F-1, I-20 form) is not required for the program. You can travel on a tourist visa or a Visa Waiver program.
  2. It is the responsibility of the student to contact their local embassy (or other appropriate office) in good time in order to obtain any visas/entry documents required for visiting the USA. In cases where a visa is refused, please send us a copy of the visa refusal letter from the Embassy or Consulate. Our normal cancellation charges apply if notification of a failed visa application is received less than 40 days before the program begins. If the visa refusal letter is received more than 40 days before the program begins, a full refund will be given less non-refundable items and bank and payment processing charges, if any.

General:

  1. WYNTON’S WORLD reserves the rights to terminate without refund the program of any student whose conduct is clearly inappropriate.
  2. WYNTON’S WORLD will make all refunds within 45 days to the person or agency that paid the invoice.

**PAYMENT OF ANY PROGRAM CONSTITUTES YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS